IT SUPPORT  ·  NETWORKING  ·  PROCESS-DRIVEN TROUBLESHOOTING

Steve
Garnet

HELP DESK  /  IT SUPPORT  /  TROUBLESHOOTING
Based in Utah  ·  Open to remote or local IT support roles
Background in precision manufacturing and process improvement — translates directly into disciplined, systematic IT troubleshooting.

Approaching IT support the same way I approached precision manufacturing: methodically, with structured troubleshooting, careful testing, and clear documentation. Currently preparing for CompTIA Network+ through coursework, hands-on labs, and practical networking projects.

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OPEN TO OPPORTUNITIES PREPARING: CompTIA NETWORK+
Areas of Knowledge

Skills

HARDWARE
PC Components & Assembly
CPU / RAM Storage / RAID Motherboards PSU Ports & Connectors Boot Issues
NETWORKING
Network Fundamentals
OSI Model TCP/IP Subnetting DNS / DHCP Wi-Fi 802.11 Network Ports
OPERATING SYSTEMS
Windows, Linux & macOS
Windows 10/11 Linux CLI (navigation, permissions, packages) macOS File Systems (NTFS, FAT32, exFAT) Troubleshooting (boot failures, driver issues, connectivity) System Recovery (SFC, DISM, WinRE)
SECURITY AWARENESS
Security Fundamentals
Malware Awareness MFA Device Hardening Safe Practices Encryption Basics
DEVELOPMENT
Web & Tooling
HTML CSS JavaScript Git / GitHub GitHub Pages
SOFT SKILLS
Professional Attributes
Structured Troubleshooting Root Cause Analysis Process Optimization (Lean / TPS) Documentation Attention to Detail
STRUCTURED IT TROUBLESHOOTING PROCESS Identify → Establish Theory → Test → Establish Plan → Verify → Document
Credentials & Progress

Certification & Training

[N+]
CompTIA Network+ Certification Preparation
● IN PROGRESS
Coursework and hands-on lab practice covering network fundamentals, TCP/IP, addressing, routing, switching, wireless networking, network operations, security, and troubleshooting.
Things I've Built

Projects

FEATURED PROJECT  ·  REACT  ·  LIVE
OSI Explorer
An interactive networking education application that presents the OSI model as a connected system of layers, protocols, addressing methods, devices, commands, and troubleshooting concepts.
Includes a connected knowledge map, searchable topic encyclopedia, seven detailed layer pages, and a guided 12-step packet journey. Built with React, Vite, React Router, and automated GitHub Pages deployment.
Open live site
EARLIER PROJECT  ·  STUDY TOOL
IT Support Lab Terminal
A browser-based terminal simulator that responds to typed commands, parses input, and returns structured study content across hardware, networking, operating system, and security topics.
Built in vanilla JavaScript with a command registry, randomized quizzes, accepted-answer evaluation, and session-based XP tracking.
Launch terminal
DIAGNOSTIC TOOL  ·  LIVE
Network Troubleshooter
A scenario-based diagnostic tool covering APIPA addressing, DHCP failure, WAN connectivity, broadcast storms, and switch-level MAC filtering.
Each scenario walks through identification, theory, testing, resolution, verification, and documentation. Incorrect choices explain why the approach does not fit the evidence.
Launch tool
TECHNICAL CASE STUDY  ·  DOCUMENTED
Neptune 4 Plus MCU Recovery
A real-world firmware troubleshooting case involving a Klipper host that remained operational while communication with the printer MCU failed.
Demonstrates CH340 serial-device identification, COM-port isolation, UART troubleshooting, firmware recovery, layered fault isolation, and root-cause documentation.
View case study
Let's Connect

Open to help desk and IT support roles. Based in Tooele, Utah — remote or local.

Email Me About Me

stevegarnet@outlook.com  ·  Available for remote or local roles